Refund & Returns Policy
At REVORA, your satisfaction matters to us. We are committed to providing quality products and a seamless customer experience.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us within 5 days of receiving your order.
To help us resolve the matter promptly, please provide:
- Your order number
- Clear photographs of the item and packaging
- A brief description of the issue
Once we have received the necessary information, we will assess the matter and, where applicable, arrange an appropriate resolution, which may include a replacement, repair, refund or store credit, in accordance with applicable South African consumer law.
Change-of-Mind Returns
For eligible change-of-mind returns, the product must be:
- Unused and unworn
- In its original, undamaged condition
- Returned in its original packaging
- Complete with all applicable accessories and components
The customer will be responsible for the return courier costs for change-of-mind returns, unless the product is defective, damaged or incorrect.
Refunds
Where a refund is approved, it will only be processed after the returned item has been received and inspected by REVORA.
The applicable refund will then be processed using the relevant payment method, subject to the terms of the applicable payment provider.
Your Consumer Rights
Nothing in this policy is intended to limit or exclude any rights you may have under the Consumer Protection Act, the Electronic Communications and Transactions Act, or any other applicable South African law.
If you have any questions regarding a return, refund or product issue, please contact the REVORA Customer Support Team.
REVORA
Recover. Restore. Move.